Coffee Hit Enterprises ACN 139 150 066 and its related entities (collectively, Coffee Hit, us, we, our) are committed to protecting the privacy of your personal information.
Coffee Hit is required to comply with the Privacy Act 1988 (Cth) including the privacy principles relevant to the private sector (currently the National Privacy Principles and from 12 March 2014 the Australian Privacy Principles (APPs).
The kinds of personal information we collect and hold about you, and our use of that information, is dependent on the products and services we provide to you. Generally, this personal information may include (but is not limited to) your name, address, telephone number, email address, details of the products or services you have enquired about or ordered and your payment and delivery details.
Generally, we only collect your personal information directly from you unless it is impracticable or unreasonable to do so. From time to time we may collect personal information about you from third parties (for example, if a customer nominates you as the delivery address for an online order, from your representative, from publicly available sources, when you transact with our franchisees or if you apply to become a franchisee).
When collecting your personal information, we will take reasonable steps to provide you with certain information as required under the APPs, including the purpose of collection, who we may disclose your personal information to, any law that requires or authorises us to collect the information and the main consequences if we do not collect all of the personal information we require. If we collect your personal information from another source, we will take reasonable steps to ensure you are aware of the fact and the circumstances of that collection.
Generally, if we are unable to collect the personal information we require we may not be able to provide you with the products and services you seek. If the information provided is incorrect or incomplete, this may also prevent, limit or otherwise affect our ability to provide products or services to you.
We will use and disclose your personal information for the purposes for which we collected it, and for other related purposes that you would reasonably expect.
Generally, these purposes include responding to your enquiries, providing you (or arrange for our franchisees to provide you) with products and services, providing you with marketing information or special offers for our products and services, obtaining your feedback on your customer experience, conducting marketing and other promotional activities and for our general business operations (for example, maintenance of our business records, compliance with our legal and insurance obligations and statistical purposes).
By providing us with your personal information, you consent to us using your personal information for these purposes. You agree that we may send you such information by post or by electronic means (including e-mail and SMS). You can opt-out of marketing and promotional communications at any time by contacting our Privacy Officer via the details at the bottom of this page.
We may exchange your personal information between entities within the Coffee Hit corporate group. We may also disclose your personal information to our franchisees, licensees, agents and contractors for the purposes set out above, and for the purposes of those parties providing services to us or performing business services or functions on our behalf.
Apart from the above instances, we may also use and disclose your personal information with your consent and as otherwise required or permitted by law.
We will only collect ‘sensitive information’ with your consent. We will assume that you have consented to us collecting all information which is provided to us by you for use in accordance with this policy, including any ‘sensitive information’, unless you tell us otherwise at the time you provide it to us.
We may hold your personal information in electronic formats or in hard copy.
We take reasonable steps to securely store your personal information to ensure it is protected from unauthorised access, modification and disclosure, and from other types of misuse, interference and loss. This includes electronic and physical security measures and procedures, staff training and use of password protection software.
Financial details, including credit card details and related personal information gathered whilst in the process of conducting an online purchase from our website will be used for credit card authorisation purposes. This information will be shared with our payment processing provider in connection with your purchase. All online purchases are conducted using 128 bit SSL (secure sockets layer) encryption directly with our payment processing authority.
We will take reasonable steps to destroy or permanently de-identify your personal information when we no longer require it for any purpose for which it was collected. We may retain your personal information for as long as necessary to comply with any applicable law, for insurance and corporate governance purposes, for the prevention of fraud and to resolve disputes. Your personal information may also be retained in our IT system back-up records.
The transfer of data over the Internet is inherently insecure. We cannot guarantee the security, during transmission, of any personal information provided to us via our website at www.coffeehit.com.au. Please bear this in mind when transmitting information by this means to us.
You may lodge a request to correct personal information that we hold about you if you believe it is inaccurate, incomplete, out-of-date, irrelevant or misleading please contact our Privacy Officer via the contact details at the bottom of this page.
You may request that we provide you with access to the personal information we hold about you. Generally, we will provide you with access, except in limited circumstances where the APPs permit us to deny access. Any such requests must be made in writing and directed to our Privacy Officer via the details at the bottom of this page. Under the APPs we are permitted to charge you a reasonable fee for providing access to your personal information. Please note that no fee will be incurred for requesting access, and if your request for access is accepted we will inform you of the fee (if any) that will be payable for providing access if you proceed with your request.
You may ask us to inform you of the source of any personal information about you that we have collected from a third party. We will provide this at no cost, except in limited circumstances where the APPs or other laws permit us to withhold this information.
You may lodge a complaint with us if you believe we have handled your personal information other than in accordance with the APPs. To do so please contact our Privacy Officer via the contact details at the bottom of this page. We will confirm receipt of your complaint and set out the time frame we require to investigate your complaint and provide you with a response. We will endeavor to respond as quickly as possible, which generally, will be within 14 days of receiving your complaint.
We may disclose your personal information to overseas recipients who we engage for the purposes of data storage or processing. We will contractually obligate any such recipients to keep any data disclosed confidential.
If you would like further information about the way we manage your personal information, or if you have a privacy-related complaint, please contact our Privacy by email at firstname.lastname@example.org.
More information about your rights and our obligations in connection with your personal information are available from the Office of the Australian Information Commissioner at www.oaic.gov.au.